Refund and Cancellation Policy
Last updated: September 2026 · العربية
At Holiday Time Travel & Tourism, we believe in clear dealings with our customers. This policy explains when you can cancel your request and get a refund, noting that many travel services are tied to the terms of providers such as embassies, airlines, and hotels.
General rules
- Cancellation requests must be submitted in writing by email or WhatsApp, and the cancellation date is the date we receive the request.
- The agency's service fees are non-refundable once work on the request has started.
- Fees paid to third parties (embassies, visa centers, airlines, hotels) are subject to those parties' terms.
- If the agency cancels a service for reasons on its side, the full amount is refunded.
Visa services
| Situation | Refund |
|---|---|
| Cancellation before work on the application begins | Full refund |
| Cancellation after the file is prepared and before the appointment is booked | Refund minus service fees |
| After the appointment is booked or the application is submitted to the embassy | No refund |
| Visa refused by the embassy | No refund |
International driving license
| Situation | Refund |
|---|---|
| Cancellation before the request is sent to the issuing authority | Full refund |
| After the request is sent or the license is issued | No refund |
Holiday packages
Unless the package states different terms, the following applies based on how long before the travel date you cancel:
| Cancellation timing | Refund |
|---|---|
| 30 days or more | Refund minus service fees and any non-refundable supplier amounts |
| 15 to 29 days | 50% of the package price |
| 7 to 14 days | 25% of the package price |
| Less than 7 days, or no-show | No refund |
Flight tickets and hotel bookings
- Subject to the airline's or hotel's terms based on the ticket or room type (refundable or non-refundable).
- Any penalties charged by the airline or hotel, plus service fees, are deducted from the refund.
- Non-refundable bookings cannot be cancelled or changed.
Educational tourism and courses
Refunds are subject to the institute's or university's policy, and the agency's service fees are non-refundable once an acceptance letter is issued. If a student visa is refused, we will help you request a refund from the institute under its terms.
Booking changes
Changes to dates or names can be requested subject to availability with service providers, and change fees or fare differences may apply.
Force majeure
In cases such as natural disasters, pandemics, border closures, or government decisions, we work to recover what can be refunded from service providers or convert it to credit or an alternative date. Service fees for work already performed are non-refundable.
Refund process and timing
- Send your cancellation request with your booking or invoice number.
- We review the request and reply with the refundable amount within 3 business days.
- The amount is returned to the original payment method within 14 business days of approval; amounts tied to service providers may take longer until we receive them.
Contact us
Holiday Time Travel & Tourism
Email: Info@holidaytime.sa
Phone: +966564677787
Website: www.holidaytime.sa